OPSCOMPASS · HOUSE OF BRICK
Associate Account Manager, Customer Success
Full-Time Omaha, NE / Remote

About the role

Opscompass helps enterprises govern Oracle, SQL Server, Java, and cloud environments. Our platform
collects the data, our AI analyzes it, and our licensing experts validate what it finds. You will own the
relationships for a portfolio of recurring and project customers and make sure the value our platform
and experts produce reaches those customers quickly, clearly, and proactively.
This is a new kind of account management role. Instead of spending your days preparing status
meetings, you’ll work alongside AI agents that handle detection, first-draft analysis, and follow-up
tracking. Your job is to run that system for your customers. You’ll step in where judgment and a human
voice matter and keep asking where each customer is headed next. We’re building this model now, and
you’ll help shape it.

What you will do

• Own your customer relationships. Be the go-to person for a portfolio of recurring and project
  customers. Know their environments, their contracts, and what they’re trying to achieve.
• Run the customer cadence with AI. Review agent-generated alerts, briefs and reports, add the
  context only you can provide, and get each one to the right person at the customer within a day.
• Turn every meeting into action. Use Teams transcription and our AI tools to produce notes and
  action items the same day, then track each one to closure in Jira.
• Bring in experts at the right moment. Route findings to our Oracle and SQL Server licensing
  experts for validation and pull them in when the data or the customer calls for it.
• Drive product adoption. Help customers set up data collection, read their own dashboards, and
  use the platform’s AI features, so they see the value themselves.
• Spot what’s next. Watch for renewals, new environments, migrations, and acquisitions. Ask
  customers what they’re planning, and hand opportunities to sales with the context they need.
• Partner with sales on renewals. Make sure every renewal conversation starts with the value the
  customer has experienced.
• Help improve the model. Flag where the workflow breaks down, suggest fixes, and contribute
  to our shared library of AI skills.
  What success looks like
  In your first 90 days, you’ll learn our platform and the basics of Oracle and SQL Server licensing, take
  ownership of your customer portfolios, and run every customer touchpoint on our AI-assisted cadence.
  By the end of your first year, you’ll be measured on customer retention, renewal outcomes, platform
  adoption, and how quickly findings reach your customers.
  
  What we are looking for
  
• Customer-facing experience. One to three years in account management, customer success,
  project coordination, or technical support. Experience with enterprise software or IT services is a
  plus, not a requirement.
• Hands-on AI use. You use AI assistants like Claude, Copilot, or ChatGPT for real work every day,
  including connecting them to email, calendars, and documents. Be ready to show us something
  you’ve built or automated, at work or on your own.
• Comfort with data. You can open an export, find the row that matters, and explain it in plain
  language. Strong spreadsheet skills are required, and scripting experience is a plus.
• A critical eye. You check AI output for accuracy, notice what’s missing, and know when to bring
  in an expert.
• Clear, concise writing. Much of your customer communication will be written, so it’s important
  to be concise.
• Reliable follow-through. You keep a list, close the loop, and are consistent.
• Customer empathy. You can deliver a compliance finding or a cost increase calmly, and you can
  tell when a customer is frustrated before they say so.
• Curiosity about licensing and the cloud. You don’t need to know Oracle licensing today; we’ll
  teach you, but we want you to be eager to learn it.
  
  How we work
  
  Every customer-facing person at Opscompass works with an approved AI tool connected to Microsoft
  365, Jira, Slack, and HubSpot. Customer meetings are transcribed, AI produces notes and actions, and
  the actions are tracked. We run a quarterly goal program that rewards individual contributions to how
  we adopt AI. The team you join is small, senior, and generous with what it knows. Work-related travel
  expectations are minimal.
  
  How we will hire
  
  The process has three steps. A 30-minute conversation about your experience and how you use AI
  today. A short work sample of about two hours, done on your own time, in which we give you a sample
  customer data export and ask you to produce a one-page customer brief using whatever AI tools you
  like, and then walk us through how you checked it. A final conversation with the leaders and team you
  would work with.
  
  Company benefits
  
• Medical: Opscompass offers several plan options including traditional PPO options and an HSA-
  eligible high-deductible plan, with the cost shared by the company
• Dental: base dental plan fully paid by the company, with an optional upgraded plan (including
  child orthodontia) at low cost
• Vision: optional VSP vision coverage at group rates
• Life insurance: $100,000 basic life and AD&D, fully paid by the company, with voluntary
  coverage available for you and your family
• Disability: short- and long-term disability, fully paid by the company
• 401(k): A retirement savings plan with traditional and Roth contribution options, plus a
  company match.
• Paid time off: 15 days a year, accrued each pay period to be used for vacation and/or sick time.
• Holidays: 10 paid holidays a year, including a floating holiday you can use for any day you
  choose
• Paid parental leave: two weeks of paid maternity or paternity leave, plus short-term disability
  coverage for birth recovery
• Bereavement leave: paid time off when you lose a loved one
  
  About Opscompass and House of Brick
  
  Opscompass, Inc. is the parent of House of Brick Technologies, a firm that has advised enterprises on
  Oracle and Microsoft licensing, database platforms, and cloud migration for more than 25 years.
  Opscompass is our governance software platform. Together we give customers one place to see their
  database and platform estate, understand their license position, and act on it, with expert-trained AI
  built in.