About Elevator

Elevator’s purpose is to elevate small businesses and communities. We are a co-warehousing community that provides flexible, purpose-built spaces with logistics support. We help modern e-commerce companies, makers, creatives, and startups grow and thrive.

The Role

We are seeking a Sales and Community Manager to work alongside the Member Experience Manager and Community Manager to run the Elevator community and building in downtown North Kansas City. This role is about driving membership growth, retention, and ensuring smooth operations for the community. The ideal candidate is driven by results, community, and providing consistent support.

The Community Manager takes pride in being an ambassador for Elevator and reinforcing our company values with the team and member community. Elevator’s five values are: Always Growing, World-Class Hospitality, Steadfast Positivity, Focused on Results, and Disciplined Excellence.

This is a unique opportunity to own the outcomes of an Elevator location, from sales and revenue growth to operational excellence, and community culture. A successful Community Manager will have opportunities for career advancement as Elevator continues to grow.

• Achieve occupancy and revenue targets: Track data on occupancy, retention, and revenue growth while executing strategies to attract and retain members.
• Own the sales pipeline: Drive member recruitment through outreach (calls, social media, and emails), tours, networking, and contacting at least 50 leads a week.
• Book tours: Reach out to prospective members and schedule tours for the Member Experience Manager.
• Give tours and close deals: Give tours to prospective members through consultative selling to sell units and grow the community.

• Daily operations: Perform opening and closing tasks, maintain clean workspaces, answer lobby phone, and respond to member requests.
• Reception duties: Greet members with a smile and check in visitors and guests with world class hospitality.
• Manage revenue operations: Perform bill runs, follow up with members behind on payments, and report metrics.
• Manage facility operations: Ensure the building is fully functional, including scheduling maintenance work, ordering supplies, and managing sub contractors (e.g., cleaners, plumbers, etc.).
• Light logistics: Oversee and deliver incoming and outgoing mail, small parcels, and freight shipments to support members’ businesses.

• Work with HQ teams: Collaborate with the Regional Community Manager and leadership teams to align your location with company-wide objectives.
• Provide feedback to HQ: Share insights from your location to help shape broader company strategy, service offerings, and operational improvements.
• Problem solve in real time: Address issues with members, employees, and the building quickly and effectively.
• Attend location meetings: contribute to meetings with the HQ team to align and report metrics on membership growth, revenue, expenses, and activity in the building and community.
  

• Proven sales experience with a track record of hitting and exceeding revenue goals.
• Customer-first mindset with a passion for helping entrepreneurs grow.
• Strong problem-solving skills and the ability to adapt in a fast-paced environment.
• Community-oriented: Joy from engagement, events, and relationship-building.
• Excellent communication skills to interact effectively with members, staff, and external partners.
• Highly accountable and resourceful with a bias toward action.
• Operational excellence: Experience in facilities management or business operations is a plus.
• Experience in HubSpot is a plus.

• Opportunity for growth in a fast-scaling company.
• Direct impact on the success of small businesses and the local economy.
• A leadership role where you own the outcomes of a dynamic and high-energy space.
• A chance to shape the future of co-warehousing and small business communities.
• Hands-on training in sales, hospitality, and scalable operations.
• Annual company-wide offsite retreats.
• Join a culture-driven organization that cares about you outside of your role at Elevator.

A Belief in Better

Every vibrant city needs a thriving entrepreneurial class. At Elevator, we believe in doing well while doing good. Elevating small business owners positively impacts the surrounding community, increases revenue to neighboring businesses, and creates long-term economic impact.