About Elevator

Elevator’s purpose is to elevate small businesses and communities. We are a co-warehousing community that provides flexible, purpose-built warehousing spaces with logistics support. We help modern e-commerce companies, makers, creatives, and startups grow and thrive.

The Role

We are seeking a Community Manager to co-lead the Elevator community and building site in downtown Des Moines. This role is about driving membership growth, retention, and building a thriving community. The ideal candidate is driven by results, community, and making an impact. We are open to adapting the role to play to the strengths and interests of a strong candidate.

The Community Manager takes pride in being an ambassador for Elevator and reinforcing our company values with the team and member community. Elevator’s five values are: Always Growing, World-Class Hospitality, Steadfast Positivity, Focused on Results, and Disciplined Excellence.

This is a unique opportunity to own the outcomes of an Elevator location, from sales and revenue growth to operational excellence, and community culture. A successful Community Manager will have opportunities for career advancement as Elevator continues to grow.

• Achieve occupancy and revenue targets: Track data on occupancy, retention, and revenue growth while executing strategies to attract and retain members.
• Own the sales pipeline: Drive member recruitment through outreach (calls, social media, and emails), tours, networking, and following up with leads.
• Give tours and close deals: Convert prospective members through consultative selling, clearly demonstrating the value of Elevator.
• Lead retention efforts: Ensure members stay and grow within Elevator by actively engaging with them and addressing their needs.

• Exhibit company values: World-class hospitality, steadfast positivity, always growing, focused on results, and disciplined excellence. Members should feel cared for, respected, and uplifted after interacting with the Community Team.
• Foster a connected, collaborative culture: Proactively introduce members to each other and create opportunities for partnerships.
• Host meaningful events: Plan and run networking events, educational workshops, and community gatherings that bring value to members (2-3 events per month).
• Be the face of Elevator Lincoln: Serve as the primary contact and trusted advisor for members, ensuring a high level of satisfaction. Represent Elevator in the community of Lincoln outside of the building.

• Take full ownership of location performance: Oversee member experience, operational efficiency, cleanliness, and financial health of the building.
• Manage revenue operations: bill runs, follow up with members behind on payments, and report on metrics.
• Manage facility operations: Ensure the building is fully functional, including scheduling maintenance work, ordering supplies, and managing sub contractors (e.g., cleaners, plumbers, etc.).
• Light logistics: Oversee incoming and outgoing mail, small parcel, and freight shipments to support members’ businesses.

• Work with HQ teams: Collaborate with the Chief Revenue Officer and leadership teams to align your location with company-wide objectives.
• Provide feedback to HQ: Share insights from your location to help shape broader company strategy, service offerings, and operational improvements.
• Problem solve in real time: Address issues with members, employees, and the building quickly and effectively.
• Run location meetings: Lead meetings with the HQ team to align and report metrics on membership growth, revenue, expenses, and activity in the building and community.

• Proven sales experience with a track record of hitting and exceeding revenue goals.
• Customer-first mindset with a passion for helping entrepreneurs grow.
• Strong problem-solving skills and the ability to adapt in a fast-paced environment.
• Community-oriented: Joy from engagement, events, and relationship-building.
• Excellent communication skills to interact effectively with members, staff, and external partners.
• Highly accountable and resourceful with a bias toward action.
• Operational excellence: Experience in facilities management or business operations is a plus.
• Experience in HubSpot is a plus.

• Opportunity for growth in a fast-scaling company.
• Direct impact on the success of small businesses and the local economy.
• A leadership role where you own the outcomes of a dynamic and high-energy space.
• A chance to shape the future of co-warehousing and small business communities.
• Hands-on training in sales, hospitality, and scalable operations.
• Annual company-wide offsite retreats.
• Join a culture-driven organization that cares about you outside of your role at Elevator.

A Belief in Better

Every vibrant city needs a thriving entrepreneurial class. At Elevator, we believe in doing well while doing good. Elevating small business owners positively impacts the surrounding community, increases revenue to neighboring businesses, and creates long-term economic impact.